Terms & Conditions

We collect information that you provide directly to us, information collected automatically, and information from third-party sources when applicable.

RV Nest uses the information we collect for the following purposes:

• To process and manage your RV rental bookings and reservations
• To verify your identity and driving eligibility as required by law
• To communicate with you about your bookings, updates, and promotions
• To process payments and prevent fraudulent transactions
• To improve our website, services, and customer experience
• To comply with applicable legal obligations in Alberta and Canada
• To send transactional emails, receipts, and important service notices
• To analyse usage patterns and enhance site functionality

We will never use your information in ways inconsistent with this policy without your explicit consent.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Payment processors, insurance partners, and IT service providers who assist us in operating the platform.
• RV Owners/Operators: When you book an RV listed by an independent owner, relevant booking details are shared with that owner to fulfil your rental.
• Legal Requirements: When required by law, regulation, court order, or governmental authority in Canada.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Safety & Fraud Prevention: When necessary to protect the rights, safety, and property of RV Nest, our users, or the public.

Our website uses cookies and similar tracking technologies to enhance your experience and analyse site usage. Types of cookies we use include:

• Essential Cookies: Required for core site functionality such as session management and security.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Preference Cookies: Remember your settings and choices for a personalised experience.
• Marketing Cookies: Used to deliver relevant advertisements (you may opt out at any time).

You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of our website.

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Specifically:

• Account and booking records are retained for a minimum of 7 years as required under Canadian tax and business record-keeping regulations.
• Marketing preferences are stored until you unsubscribe or request deletion.
• Usage and analytics data are retained in aggregated, anonymised form indefinitely.

When data is no longer required, it is securely deleted or anonymised.

As a resident of Alberta or Canada, you have the following rights under PIPEDA and applicable provincial privacy legislation:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis.
• Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, please contact us at info@rvnest.com.

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and keep your account credentials confidential.

Our website may contain links to third-party websites, including social media platforms, payment providers, and partner services. These websites have their own privacy policies, and we encourage you to review them.

RV Nest is not responsible for the privacy practices or content of any third-party websites linked from our platform.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately at info@rvnest.com and we will promptly delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users via email where required by law
• Display a prominent notice on our website for a reasonable period

Your continued use of our services after any changes constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer: